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 Courses
and Workshops Available
All programs are modular and customised to meet client needs.
If you would like us to develop and present a course or workshop
for your organisation, please contact
us.
Series 1
Personal Effectiveness - Business Skills for Everyone (the P.E.
Series)
Each module in this Series can be covered in a minimum of two to
three hours if there is basic familiarity with the topic already.
Alternatively modules can be combined, extended and altered to include
client specific requirements and time available. The following are
indicators of the core content and approaches that have proven successful.
| 1 |
Communicating Effectively covers basic human
needs, and how to listen and send confident messages to
other people in a face to face or telephone environment.
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| 2 |
Resolving Conflict builds on Module 1.1 and covers
handling aggression, and mutual problem solving for win/win
outcomes |
| 3 |
Effective Meetings how to participate in a successful
meeting and share in the roles- types of meetings, success
factors - agendas, clear roles, timekeeping, timewasters;
how to contribute and make decisions; need for minutes
and follow up. |
| 4 |
Impacting the "bottom line" (Understanding
Business and Finance) introduces notions of Supply
Chain; Customer Service, Profit and Loss, Revenue, Costs
and Shareholder Value; focuses on how each person can
improve company performance through improved customer
service, increased revenue and reduced costs. This varies
according to nature of industry and role of participants.
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5
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Problem Solving 7 step process and supporting
techniques - including brainstorming, fishbone diagram,
goal setting, root cause analysis and weighted solutions. |
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6
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Continuous Improvement and Innovation Incremental
improvements vs innovative leaps; techniques supporting
each approach; the Quality story, measurement, predictability,
benchmarking, quality systems; releasing creativity, challenging
mindsets. |
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7
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Managing Time and Task How to set smart goals
and plan to be effective and efficient; avoid procrastination
; set priorities; allocate time around priorities and
personal energy; delegation; overcoming time wasters. |
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8
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Effective teamwork What makes for great teams
and teamwork; stages of team development; working with
other teams - setting up teams to reduce conflict and
enhance performance. |
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9
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Presentation Skills How to give a great presentation;
understand your audience; plan, structure and deliver
a great presentation. This could apply to a very small
input to a meeting through to a formal presentation. |
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Series 2
Leadership and Management Development (the L&M Series)
The L&M Series programs are similarly customized to meet client
needs. A minimum of 4 hours is recommended and in most cases a full
day. This will depend on familiarity with the subject and specific
participant needs.
| 1 |
Leadership and Management Essentials - The difference
between leadership and management, personal feedback on
competencies, an overview of what makes great leaders
and managers. |
| 2 |
Persuasive Communication and Influencing - builds
on 1.1 Communicating Effectively and focuses on how leaders
use communication to praise and recognize achievement;
say no to unacceptable demands and confront unacceptable
behaviour; inspire people by showing personal commitment
and selling personal benefits and disclose clear needs,
ideas and requests. Covers need for flexibility to cater
for different styles of relating. |
| 3 |
Planning and Organising - builds on 1.7 Managing
Time and Task; focuses on team efficiency and effectiveness;
delegation; shared accountabilities; building a culture
which values urgency and personal responsibility. |
| 4 |
Leading Innovation and Change - covers the success
factors for implementing successful incremental and transformational
change ; role of the change agent; steps in the process;
risk factors which sabotage change. Builds on P.E 6 Continuous
Improvement and Innovation to focus on how leaders develop
an Innovation culture. |
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5
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Presenting for Impact - this builds on P.E.9
Presentation Skills and gives scope for practising more
formal presentations required of team leaders and managers. |
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6
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Workplace Trainer - this builds on L&M 5
Presenting for Impact; it includes how to plan, present
and evaluate learning experiences for others - knowledge,
skills and attitudes; covers a variety of techniques;
learning principles; how to make learning memorable and
reinforced in the workplace. |
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7
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Performance Development and Coaching - covers
how to plan, review and coach people for great performance
outcomes for the company and the individual; how to set
SMART goals, develop key performance result areas, key
performance indicators, give feedback, coach for maximum
input and ownership of outcomes, how to handle difficult
situations. How to choose when to coach and when to counsel. |
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8
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Driving Business Outcomes - builds on P.E 4 Managing
Business and Finance; how to generate revenue/ reduce
costs/ maximize efficiency and effectiveness; Supply Chain
impacts; cross team accountabilities; whole business awareness.
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9
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Developing Effective Teams - team dynamics, roles
in teams, stages in team development, principles underpinning
great team performance. |
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Series 3
Team Development Workshops (TD Series)
These workshops build on L&M 9 Developing Effective Teams.
They are customized to suit the needs of the team and elements from
each of the workshops described below can be combined. The minimum
for a team development workshop is 4 hours and more typically one
to two days.
| 1 |
Team Planning Workshop - the emphasis here is
on generating a Team Plan; covers team identity, unique
contribution to the business, key deliverables- short
and long term, vision for the future (what will success
look like -business end goals and enabling process goals);
Current Reality (Strengths, Weaknesses, Opportunities
and Threats); culminates in a Plan to address gaps and
achieve the vision. |
| 2 |
Team Development Workshop - the emphasis here
is on building identity and commitment to teamwork; often
conducted at startup for a new team or after changes to
the team (new members, new purpose) or just to invigorate
an existing team. It covers the team vision and Current
state around best practice for effective teams. The outcome
is a Team Charter with plans to improve team processes
like communication and conflict resolution. The stages
teams go through are covered to underpin the importance
of Forming, Storming and Norming in order to ensure Performing.
A Team Audit is available to profile the perceived effectiveness
of team processes. |
| 3 |
Flexible Teams - the purpose here is on understanding
other members of the team and their preferred style of
relating to other people. Profiles are selected according
to the needs of the team e.g. Team Management Index, DISC
profile, Herrmann Brain Dominance Index, and the emphasis
is on how to enhance team processes by improving understanding
and flexibility. |
| 4 |
Cross Team Accountability Workshop - the emphasis
here is on ensuring teams and individuals agree on their
separate and shared accountabilities as well as clarifying
processes for consultation where it adds value to decision
making. This works well within one team or across teams
where there are shared or overlapping accountabilities
(eg National and State teams). |
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5
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Team rescue workshop - these workshops are called
for where there are obvious signs of team deterioration
e.g. low engagement scores, poor communication between
members of the team (or across teams). The emphasis is
on facilitating an honest sharing of the issues and developing
a commitment to improving the situation. Plans are developed
to ensure action follow up with milestones for review.
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